PRIVACY POLICY

EXPEDITION COSTA RICA / EXPEDITIONCR

Last updated: September 10, 2026

1. Introduction

Expedition Costa Rica, a trade name of Lazo Centeno S.A., hereinafter referred to as “ExpeditionCR,” “we,” “us,” or “the company,” respects the privacy of its customers and users and is committed to processing personal information responsibly, securely, and in accordance with the applicable laws of the Republic of Costa Rica.

This Privacy Policy explains what information we may collect when a person visits our website, makes a booking, requests a quotation, contacts us, or uses any of our services, as well as how such information may be used, stored, or shared.

Personal information will be processed in accordance with Costa Rican Law No. 8968, Protection of Individuals with Regard to the Processing of Personal Data, its applicable regulations, and other applicable Costa Rican laws.

2. Information We May Collect

Depending on the service requested, ExpeditionCR may collect information necessary to manage an inquiry, booking, or service, including:

First and last name.
Telephone number and email address.
Country of residence or nationality when necessary.
Number and names of passengers when applicable.
Booking information.
Pick-up and destination dates, times, and locations.
Hotel, accommodation, or other locations related to the service.
Flight information when necessary to coordinate transportation.
Information regarding luggage or service-related requirements.
Communications made through email, WhatsApp, website forms, or other official channels.
Technical information generated while using our website, including cookies and basic device or browser information, where applicable.

We will only request information reasonably necessary to manage our operations and provide the requested services.

3. How We Use Personal Information

Information collected may be used to:

Process and manage bookings.
Coordinate transportation, tours, and other experiences.
Communicate with customers before, during, or after a service.
Manage payments, modifications, cancellations, and booking-related requests.
Provide necessary information to drivers, tour operators, or other suppliers directly involved in delivering the service.
Respond to inquiries, complaints, or requests.
Fulfill administrative, accounting, tax, or legal obligations.
Prevent fraud, abuse, or misuse of our services.
Improve our services, processes, and website.
Send marketing communications when the user has provided the appropriate consent or where otherwise permitted by applicable law.

Personal information will not be used in a manner incompatible with the purposes for which it was collected.

4. Bookings Made for Other People

When a person makes a booking on behalf of other passengers, that person represents that they are authorized to provide the information reasonably necessary to manage and provide the service.

The person responsible for the booking should ensure that the other passengers are aware of any relevant information regarding the processing of their personal data.

5. Third-Party Platforms and Service Providers

To operate our services, ExpeditionCR may use third-party technology and service providers for functions such as reservations, website hosting, communications, payment processing, invoicing, and administrative management.

These may include platforms such as Bókun, Wix, PayPal, financial institutions, payment processors, and other technology or commercial service providers used by ExpeditionCR.

These third parties may receive only the information necessary to perform the corresponding function or service and may be subject to their own privacy policies and terms of service.

Due to the nature of some of these providers, certain information may be processed or stored on servers located outside Costa Rica, subject to applicable law and appropriate data protection measures.

6. Payment Information

ExpeditionCR may use payment processors, financial institutions, and external platforms to receive payments.

When payment is processed directly by an external platform or financial institution, complete card information or other payment credentials will be handled by that provider according to its own security systems and privacy policies.

ExpeditionCR does not intend to directly store full credit or debit card numbers, CVV codes, or other sensitive authentication information when these are processed by an external provider.

7. Information Shared with Drivers, Operators, and Suppliers

To provide certain services, it may be necessary to provide limited information to drivers, tour operators, guides, accommodations, or other suppliers directly involved in a booking.

Depending on the service, this information may include the customer's name, number of passengers, contact telephone number, pick-up location and time, destination, flight information, and other information necessary to properly perform the service.

ExpeditionCR will seek to limit the information shared to what is reasonably necessary to provide the service.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies necessary for website functionality, security, analytics, user preferences, and improvement of the browsing experience.

Some services incorporated into our website may be provided by third parties and may be subject to their own cookie and privacy policies.

Where applicable, users may manage their preferences through the tools available on the website or through their browser settings.

9. Data Retention and Security

ExpeditionCR will take reasonable administrative and technological measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

Personal information will be retained for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, tax, accounting, contractual, or administrative obligations.

Information may subsequently be deleted, anonymized, or retained when there is a legal obligation or legitimate basis for doing so.

10. Your Privacy Rights

Under applicable Costa Rican law, individuals may request access to their personal information and, where applicable, its correction, updating, or deletion.

Requests may be submitted using the contact information provided at the end of this Privacy Policy.

Certain information may be retained where a legal, contractual, tax, accounting, or administrative obligation justifies its retention.

11. Minors

Our services may be used by families and passengers under the age of 18.

When information concerning a minor is necessary to manage a booking or provide a service, it should be provided by the minor's parent, legal guardian, or responsible adult associated with the booking, as applicable.

ExpeditionCR does not intentionally seek to collect personal information directly from minors for commercial purposes unrelated to providing our services.

12. Marketing Communications

ExpeditionCR may provide users with the option to voluntarily subscribe to news, promotions, updates, or other marketing communications.

Where such communications rely on the user's consent, the user may withdraw consent or unsubscribe using the mechanisms provided in the communication or by contacting us directly.

Unsubscribing from promotional communications does not affect operational communications necessary for an active booking or service.

13. Third-Party Links and Services

Our website may contain links to websites, platforms, or services operated by third parties.

ExpeditionCR does not control the privacy practices of those external sites. Users are encouraged to review the applicable privacy policies before providing personal information directly to third parties.

14. Changes to this Privacy Policy

ExpeditionCR may modify this Privacy Policy when necessary due to legal, technological, operational, or service-related changes.

Any modifications will be published on our website, and the version available on the website at the time of consultation will constitute the current version.

Where applicable law requires additional notice or consent for a particular change, ExpeditionCR will comply with such requirements.

15. Contact Us

For questions or requests concerning this Privacy Policy or the processing of personal information, please contact:

Expedition Costa Rica / ExpeditionCR
Lazo Centeno S.A.
La Fortuna, San Carlos, Costa Rica
Email: info@expeditioncr.com
WhatsApp: +506 8455 2479
Phone: +506 2100 1032